Please read this Agreement carefully. It includes important information about your legal rights and covers areas such as automatic subscription renewals, warranty disclaimers, limitations of liability, dispute resolution by arbitration, and a class action waiver. We’ve tried to make this Agreement fair and straightforward, but feel free to contact us if you have any questions or suggestions.
1.1. Signing Up.
To use many of the services provided by ThinkTwice ("Services"), you must first create an account (“Account”). You (the "User") agree to provide us with accurate, complete, and updated information for your Account. We may need to use this information to contact you.
1.2. Staying Safe.
Please safeguard your Account and ensure others do not have access to your Account or password. You are solely responsible for any activity on your Account and for maintaining the confidentiality and security of your password. We are not liable for any acts or omissions by you in connection with your Account. You must immediately notify us if you suspect that your Account or password has been compromised or if there is any unauthorized use of your Account.
1.3. Age Requirement.
The Services are not intended for, and may not be used by, children under the age of 16. By using the Services, you represent that you are at least 16 years old. If you are under the age of 18, depending on where you live, you may need to obtain your parent or guardian’s consent to this Agreement, and they may need to enter into this Agreement on your behalf.
2.1. Your User Content Stays Yours.
Users of the Services (whether you or others) may provide us with content, including without limitation text, photos, images, audio, video, code, and any other materials (“User Content”). Your User Content remains your property, except for the limited rights that enable us to provide, improve, promote, and protect the Services as described in this Agreement.
2.2. Your License To Us.
When you provide User Content, or Customer Content, via the Services, you grant ThinkTwice (including our third-party hosting providers acting on our behalf) a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable, transferable right and license to use, host, store, reproduce, modify, create derivative works of (such as translations or adaptations to ensure compatibility with the Services), communicate, publish, publicly display, publicly perform, and distribute your User Content for the limited purposes of allowing us to provide, improve, promote, and protect the Services. This Section does not affect any rights you may have under applicable data protection laws.
2.3. Featuring Your Site.
We may choose to feature sites that you create or publish using the Services (“Your Sites”) or include names, trademarks, service marks, or logos from Your Sites. You grant us a perpetual, worldwide, royalty-free, non-exclusive right and license to use any version of Your Sites, or any portion thereof—including names, trademarks, service marks, or logos—for the limited purpose of ThinkTwice marketing and promotional activities. For example, we may feature Your Sites on our Templates page, in the Customers section of our site, or on our social media accounts. You waive any claims relating to moral rights or similar rights, including rights of inspection or approval of such use. This Section does not affect any rights you may have under applicable data protection laws.
3.1. Only Use Content You’re Allowed To Use.
You represent and warrant that you own all rights to your User Content or have the necessary permissions to use, share, display, transfer, and license your User Content via the Services as required by this Agreement. If we use your User Content as described herein, you warrant that such use will not infringe upon any third party’s rights, including copyrights, trademarks, privacy rights, or other intellectual property or proprietary rights. Please do not upload, download, or share content unless you have the right to do so.
3.2. Follow The Law.
You represent and warrant that your use of the Services is in compliance with all applicable laws, including export or import controls, regulations, and sanctions. ThinkTwice does not guarantee the ability to unblock sites restricted by any governmental organization or regulatory authority.
3.3. Share Responsibly.
The Services allow you to share User Content on social media and the open web. Please exercise caution in what you share. ThinkTwice is not responsible for any content you share via the Services.
3.4. Comply With Our Acceptable Use Policy.
You must comply with our Acceptable Use Policy. You represent and warrant that all User Content you provide complies with our Acceptable Use Policy.
3.5. Responsibility for Your Sites and End Users.
Your Sites may have their own visitors, customers, and users (“End Users”). You agree that Your Sites and your End Users are solely your responsibility. You are solely responsible for ensuring compliance with any laws or regulations related to Your Sites and/or your End Users. We are not liable for, nor do we provide legal advice regarding, Your Sites or your End Users. This does not limit or affect any liability we may have for breaches of other provisions of this Agreement.
3.6. Compliance with Cyber Security Regulations.
Companies using ThinkTwice are responsible for the collection, validation, and retention of customer information as required under applicable cybersecurity laws and regulations. If regulators request such information from ThinkTwice through formal legal process, we may direct that request to the relevant User(s). ThinkTwice may also require you to collect additional information about your customers and provide it to us. We encourage you to periodically review your data collection and retention practices to ensure compliance with applicable cybersecurity requirements.
4.1. Third Party Services.
The Services integrate with various third-party services and applications (collectively, “Third Party Services”) that may offer you their content and products. Examples include our domain registrar, social media platforms, ThinkTwice Specialists (as defined below), eCommerce Payment Processors, stock images, and email service subscriptions offered through the Services. These Third Party Services are governed by their own terms and policies. We do not control Third Party Services and are not liable for any transactions or activities with them. Your security when using Third Party Services is your responsibility. We may, at our sole discretion and without notice, suspend, disable, or remove access to any Third Party Services, and we are not liable for any resulting loss of data or revenue.
4.2. Third Party Sites.
The Services may contain links to third-party sites. When you access such sites, you do so at your own risk. We do not control, and are not responsible for, the content or practices of those sites.
4.3. User Content.
The Services or sites created using the Services may contain User Content that may be offensive, error-prone, or infringe upon third-party rights, or that may be harmful, unlawful, or subject to additional terms by third parties. ThinkTwice does not endorse any User Content and is not liable for any content posted by you or other users. You are responsible for taking precautions to protect yourself and your systems from any harmful content accessed via the Services.
5.1. Notey Limited Owns ThinkTwice.
The Services are protected by copyright, trademark, and other intellectual property laws. This Agreement does not grant you any rights in the Services, any third-party User Content, our trademarks, logos, or other brand features, or any trade secrets or other proprietary content. You agree not to alter, translate, or create derivative works from the Services or any third-party User Content.
5.2. Use of Your Feedback.
We welcome your feedback, ideas, or suggestions (“Feedback”), and you agree that we may use your Feedback without any restrictions or obligations to you, even after this Agreement terminates. This Section does not affect any rights you may have under applicable data protection laws.
5.3. Demo Content.
We may provide templates or other products featuring demo content—including text, photos, images, graphics, audio, or video (“Demo Content”)—to inspire your own content. Unless otherwise indicated, Demo Content (or any portion of it) may not remain on Your Site or be distributed or publicly displayed once you implement your own content.
5.4. Beta Services.
We may release products and features that are still in beta, preview, or early access. These services may be marked accordingly and may not be as reliable as our fully released Services.
6.1. Important Rights Reserved.
We reserve the right to, at any time and in our sole discretion (without liability or notice to you, except where prohibited by law):
6.2. Ownership Disputes.
In cases where ownership of an Account or Site is disputed (for example, between a business and its employee or a client and a web designer), we reserve the right to determine the rightful owner at our sole discretion and to transfer the Account or Site accordingly. If we cannot determine the rightful owner, we may suspend the Account or Site until the dispute is resolved. We may also request documentation (such as a government-issued ID, credit card invoice, or business license) to assist in this determination.
6.3. HTTPS Encryption.
We may offer HTTPS encryption for Your Sites. By registering a custom domain via the Services or pointing a custom domain to the Services, you authorize us to create and maintain a certificate solely for providing HTTPS for Your Sites.
6.4. Illegal Content.
We reserve the right to refuse or remove any Site that hosts or promotes illegal content at our discretion. If you believe your Site has been removed in error, you may appeal by contacting our support team at support@thinktwice.ai.
Our Privacy Policy explains how we collect, use, and share your personal information for our own purposes. Please read it carefully. Note that the Privacy Policy is not part of this Agreement and may change from time to time. You are responsible for complying with data protection laws when using the Services, including when collecting others’ personal information or using cookies and similar technologies.
7.1. Privacy Policy Acknowledgment.
By using the Services, you confirm that you have read and understood our Privacy Policy. However, it is not a contractual document and does not form part of this Agreement.
7.2. Compliance With Data Protection, Security, and Privacy Laws.
You agree that you are solely responsible for complying with applicable data protection, security, and privacy laws and regulations (including, where applicable, the EU General Data Protection Regulation and the EU e-Privacy Directive/Regulation) when using Your Sites or the Services. This includes any consent and notice requirements related to the collection and processing of personal data, and when using cookies or similar technologies on Your Sites (including those implemented by ThinkTwice on your behalf for analytics).
7.2.1. Privacy Policies for End Users.
Where applicable, you must provide a legally compliant privacy policy on Your Sites for your End Users.
7.2.2. Cookie Policies.
Where applicable, you must provide a legally compliant cookie policy on Your Sites and capture valid consent for any cookies or similar technologies used (including those placed by ThinkTwice) in accordance with applicable laws.
7.4. Service Improvement.
You agree that we may analyze your use of the Services, as well as your End Users’ interactions with Your Sites, in anonymized, pseudonymized, de-personalized, and/or aggregated form to protect and improve our Services. If required by law, please disclose such practices in your privacy policy. See our Privacy Policy for more details.
We respect the intellectual property rights of others and ask that you do the same. We will respond to notices of alleged copyright infringement in accordance with the law. Such notices should be sent to info@thinktwice.ai. We reserve the right to delete or disable content alleged to infringe copyright and to terminate the Accounts of repeat infringers without refunds.
9.1. Fees.
Certain portions of the Services are accessible by submitting a fee payment (collectively, “Paid Services”). Paid Services will remain effective until cancelled or terminated in accordance with this Agreement. Fees for Paid Services may include, but are not limited to, various subscription fees, translation services, audit reports, or variable usage-based costs as disclosed in your subscription package. We will inform you of any fees prior to charging you. You may cancel Paid Services at any time via the Services. Failure to pay fees on time may result in suspension or cancellation of your access. Transaction and additional fees may also apply, and these will be disclosed before any charges are made. Please note that different Paid Services may have distinct fees and payment schedules; canceling one service may not cancel all.
9.2. Taxes.
All fees are exclusive of applicable taxes (“Taxes”), unless stated otherwise. You are responsible for all applicable Taxes, which will be added to the fees when required. If you are exempt from Taxes, you must provide valid exemption documentation, and we reserve the right to verify its validity. Tax exemptions will apply only from the date valid documentation is received. If ThinkTwice is legally required to pay or collect indirect Taxes (e.g., VAT or GST) on the sale of Paid Services, you shall be responsible for such Taxes. In cases where ThinkTwice is not obligated to collect such Taxes, you may be required to self-assess under your country’s applicable laws.
9.3. Automatic Subscription Renewals.
To ensure uninterrupted service, we will automatically bill you for certain Paid Services from the date of your initial payment and on each renewal period thereafter until cancellation. The renewal period will match your current subscription’s cycle (for example, monthly subscriptions renew every month). We will automatically charge the applicable amount using the payment method on file. You will be informed in advance of any auto-renewal payments. You may disable auto-renewal at any time via the Services.
9.4. Refunds.
While you may cancel Paid Services at any time, refunds will only be issued at our sole discretion or if legally required. If your plan qualifies for a trial, you may test our services before committing to a full subscription. Note that statutory rights of cancellation do not automatically result in a refund.
9.5. Fee Changes.
We may change our fees at any time with advance notice via the Services. New fees will not be applied retroactively. If you disagree with any fee changes, you may cancel the applicable Paid Service before your next billing cycle.
9.6. Chargebacks.
If you initiate a chargeback (e.g., by contacting your bank or credit card company to reverse a payment), we may immediately terminate your Account. Please contact Customer Care or info@thinktwice.ai regarding any payment issues before initiating a chargeback. We reserve the right to dispute any chargeback.
9.7. Payment Processing.
We use a third-party payment processor (the “Payment Processor”) to bill you through a payment account linked to your Account. Payment processing is subject to the Payment Processor’s terms, conditions, and privacy policies, as well as this Agreement. Our current Payment Processor is Stripe, and your payments are processed in accordance with Stripe’s terms of service and privacy policy. You agree to pay all charges at the prices in effect at the time of purchase using the payment method provided. We reserve the right to correct any errors or instruct our Payment Processor to do so, even if payment has already been processed.
9.8. Fees for Third Party Services.
Third Party Services purchased via the Services may be subject to refund policies determined by the respective Third Party Service providers and may be non-refundable. Purchase terms and conditions for such services will be provided during the purchase process. It is your responsibility to verify the cancellation and refund policies for any Third Party Service.
9.9. Scope of Services.
When ThinkTwice scans a site, it is typically for a single domain name or second-level domain (e.g., website.com or www.website.com). ThinkTwice will not automatically apply to additional subdomains (e.g., portal.website.com) unless explicitly notified and agreed upon.
9.10. Changing Your Plan.
You may upgrade your plan at any time. For more details, please refer to the ThinkTwice Help Centre.
This Agreement remains in effect until terminated by either party. You may terminate this Agreement at any time via the Services. We reserve the right to change, suspend, or discontinue all or parts of the Services, or terminate, restrict, or disable your use or access to the Services (or any part thereof) at our sole discretion and without notice, particularly if you are in breach of these Terms or our Acceptable Use Policy. We will make reasonable efforts to notify you upon suspension or termination. All sections that, by their nature, should survive termination (including but not limited to provisions on Your Content, Our Intellectual Property, Warranty Disclaimers, Limitation of Liability, Indemnification, and Dispute Resolution) shall remain in effect.
Unless you are an EU Consumer, you acknowledge and agree that, to the fullest extent permitted by applicable law, in no event shall ThinkTwice, its affiliates, or their directors, officers, employees, or agents be liable for any claims arising out of or related to the Services or this Agreement for:
If you are an EU Consumer, we shall provide the Services with reasonable care, but we will not be liable for any losses that were not a reasonably foreseeable consequence of our breach of this Agreement (except in cases of death or personal injury resulting from negligence or fraud). In any event, the aggregate liability of ThinkTwice for all claims arising under this Agreement shall not exceed the greater of twenty dollars ($20) or the amounts paid by you to ThinkTwice in the twelve (12) months preceding the event giving rise to the claim. For EU Consumers, ThinkTwice is liable only under statutory provisions for intent or gross negligence.
To the fullest extent permitted by law, you agree to indemnify and hold harmless ThinkTwice, its affiliates, and their directors, officers, employees, and agents from any and all damages, losses, liabilities, costs, claims, demands, fines, awards, and expenses (including reasonable attorneys’ fees and costs) arising out of or related to:
13.1. Entire Agreement.
This Agreement constitutes the entire agreement between you and ThinkTwice regarding its subject matter and supersedes all prior or contemporaneous agreements, understandings, and representations. You acknowledge that you have not relied on any other terms, conditions, statements, warranties, or representations except those expressly stated in this Agreement. You may also be subject to additional terms, policies, or agreements when using other services, including Third Party Services. This Agreement does not create any third-party beneficiary rights.
13.2. Waiver, Severability, and Assignment.
Our failure to enforce any provision of this Agreement does not constitute a waiver of our right to enforce it later. If any provision of this Agreement is deemed unenforceable, the remaining provisions will remain in full effect, and an enforceable provision reflecting our intent will be substituted. You may not delegate, transfer, or assign your rights or obligations under this Agreement without our prior written consent, and any such attempt will be void. We may delegate, transfer, or assign our rights and obligations under this Agreement (in whole or in part) to our affiliates, subsidiaries, or any purchaser of our business or assets with thirty (30) days’ prior notice. For EU Consumers, we will ensure that such assignment does not adversely affect your rights under this Agreement.
13.3. Modifications.
We may modify this Agreement from time to time, and the most current version will be posted on our site. If a modification materially reduces your rights, we will notify you (for example, via email or a prominent notice in the Services) and provide a reasonable notice period before the new terms take effect. Modifications are not retroactive. By continuing to use the Services after modifications become effective, you agree to be bound by the updated Agreement. If you disagree with the changes, you should stop using the Services and cancel all Paid Services.
13.4. Events Beyond Our Control.
We are not liable for any failure to perform the Services due to causes beyond our reasonable control, including government actions, war, civil unrest, terrorism, system failures, communication failures, strikes, or other similar causes.
13.5. Translation.
This Agreement was originally written in English. If it is translated into other languages, the English version will prevail in the event of any discrepancies or conflicts.
13.6. Governing Law.
This Agreement will be governed by and construed in accordance with the laws of Hong Kong SAR.
